Terms and Conditions

Effective date (Monday 1st September 2025)

SECTION 1 – OVERVIEW

This website is operated by Diane Emily-Rose Heart, trading as The Visual Business Accelerator™ (VBA) and Di Jones Photography.

Throughout the site, the terms “I”, “we”, “us”, and “our” refer to Diane Emily-Rose Heart. I provide this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting this site or purchasing services, you engage in my “Services” and agree to be bound by the following Terms and Conditions (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, clients, businesses, and contributors of content.

If you do not agree to these Terms, you may not access the website or use any Services.

I reserve the right to update, change, or replace any part of these Terms by posting updates to this page. Your continued use of the website or Services following any changes constitutes acceptance of those changes.

SECTION 2 – GENERAL CONDITIONS

I reserve the right to refuse Service to anyone, at any time, for any reason.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission.

Services may include (but are not limited to):

  • The Visual Business Accelerator™ (VBA): visual compliance audits, accessibility and SEO reviews, AI-readiness consulting, training, toolkits, and related services.
  • Photography Services (under Di Jones Photography): commercial, architectural, infrastructure, construction, engineering, manufacturing, and interior photography.

Headings in this agreement are for convenience only and do not affect the meaning of the Terms.

SECTION 3 – ACCURACY OF INFORMATION

I am not responsible if information on this site is inaccurate, incomplete, or not current. The material provided is for general information only and should not be relied upon as the sole basis for decision-making.

This site may contain historical information which is provided for reference only. I reserve the right to modify content at any time but have no obligation to update any information.

SECTION 4 – BOOKINGS, PAYMENTS & CANCELLATIONS

4.1 Bookings
All bookings for Services are subject to availability and are only confirmed once you receive written confirmation.

4.2 Payments

  • Photography Services: A non-refundable deposit of 50% is required to secure a booking. The balance is due [X days] before the shoot.
  • VBA Services: Payment is required in full at the time of booking. Fees are non-refundable.

4.3 Cancellations

  • Photography Services:
    • Cancellations made more than 28 days before the booking will not incur further charges (deposit retained).
    • Cancellations within 15–28 days may incur up to 75% of the agreed fee.
    • Cancellations within 14 days of the shoot are chargeable in full.
  • VBA Services:
    • Fees are non-refundable.
    • Rescheduling may be permitted once if requested at least 14 days in advance; otherwise, the booking is forfeited.

SECTION 5 – MODIFICATIONS TO SERVICES AND PRICES

Prices for services (VBA and photography) are subject to change without notice.
I reserve the right to modify or discontinue any Service at any time.
I shall not be liable for any modification, price change, suspension, or discontinuance of Services.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, graphics, and service descriptions, is the property of Diane Emily-Rose Heart unless otherwise stated.

  • VBA Materials: All audits, frameworks, guides, templates, and training materials remain the intellectual property of The Visual Business Accelerator™ and may not be reproduced or distributed without written permission.
  • Photography: All photographs remain the copyright of the photographer unless explicitly transferred in writing. Licensing terms will be specified in individual contracts.

SECTION 7 – CLIENT RESPONSIBILITIES

Clients agree to:

  • Provide accurate, complete, and timely information as required for delivery of Services.
  • Obtain any necessary permissions or permits for photography sessions.
  • Implement recommendations at their own discretion — I provide advice, but outcomes depend on the client’s own actions.

SECTION 8 – CONFIDENTIALITY & PRIVACY

Any confidential or proprietary information shared by clients will be treated with care and not disclosed to third parties except as required by law.

Personal data will be handled in line with the Privacy Policy available on this website (in compliance with UK GDPR).

SECTION 9 – USE OF WORK FOR PROMOTION

Unless agreed otherwise in writing:

  • Photographs may be used in my portfolio, website, and marketing materials.
  • Business Accelerator case studies or testimonials may be shared in an anonymised form unless explicit permission is given.

If a client does not wish their material to be shared, this must be confirmed in writing at the time of contract.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • I shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from use of Services.
  • My liability for any claim relating to Services will not exceed the amount paid by the client for that specific Service.
    Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter which cannot legally be excluded.

SECTION 11 – GOVERNING LAW

These Terms and Conditions, and any separate agreements whereby I provide you Services, shall be governed by and construed in accordance with the laws of England and Wales.